Experience does not Start

Experience does not Start

Introduction

Experience may sometimes fail to load due to a Windows bug that occurs when closing a RemoteApp Desktop connection.

Steps to Resolve

  1. Right-click on the taskbar
  2. Select Task Manager
  3. Click the Name column header to sort processes alphabetically
  4. Locate the following processes:
    1. RemoteApp and Desktop Connection
    2. Remote Desktop Connection
  5. Right-click each process and select End Task
A video walkthrough is available if you need further assistance.

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